78% of local "near me" searches never end in a click to a website. Clients researching Botox, fillers, or laser treatments pick from Google. If your profile looks quiet, they pick someone else.
Best Botox experience I've had. Emily made me feel completely comfortable and the results are perfect.
My lips looked nothing like what we discussed. Very disappointed with the results.
The whole experience was amazing. Clean facility, knowledgeable staff, and great results.
My lips looked nothing like what we discussed. Very disappointed.
No response from owner · 3 weeks ago
Good results but felt rushed during the consultation.
No response from owner · 1 month ago
My lips looked nothing like what we discussed. Very disappointed.
Good results but felt rushed during the consultation.
Same med spa, same patients. The only difference is every review gets a timely, thoughtful reply.
Patients researching Botox, fillers, or laser treatments read reviews with more scrutiny than almost any other category. They're choosing someone to change how they look, and the stakes feel personal. Unanswered complaints about results or bedside manner end the conversation before it starts.
For med spas, trust is the product. Your Google profile is often the first impression a new patient gets, and the reviews they read there carry more weight than your website, your Instagram, or your before-and-after photos.
*Based on recent surveys of consumer review behavior in healthcare and aesthetics.
Spend 15 to 20 minutes connecting your Google Business Profile and answering a few questions about your practice, services, and tone.
On business days, our team monitors your reviews and sends real, human responses the same day, with most replies going out within 2 hours.
Once a month you receive a short summary of new reviews, response times, and how your overall rating is trending.
"My lips looked nothing like what we discussed."
We respond with empathy, acknowledge that meeting expectations matters deeply, and invite the patient to contact the practice directly to discuss their options. We never reference specific procedures or confirm treatment details publicly.
"The consultation was 10 minutes and I didn't feel heard."
We acknowledge that consultations should feel thorough and unhurried, confirm that patient comfort is a priority, and invite them back for a longer session to address their concerns.
"I was quoted one price and charged another after the treatment."
We keep the reply calm, acknowledge that pricing clarity is important, and direct the patient to your billing team to review the charges. No financial details shared publicly.
"We had a 3-star review that was stressing me out for weeks. ReplyProof responded to it and honestly, now it makes us look better than the 5-stars do."
Sarah L., California
Yes. Patients researching aesthetic procedures are among the most review-conscious consumers. 88% of consumers would use a business that responds to reviews, and for elective treatments tied to appearance, the bar for trust is even higher.
Spend 15 to 20 minutes on setup once. After that, our team replies to every Google review for your practice the same business day for $200/month.
Get Started Now → $200/mo Book a call first →