88% of customers trust businesses that reply to reviews. For electricians, that trust means getting the call over a competitor. We respond same day.
Rewired our entire panel in one day. Clean work and they explained everything before starting.
Technician left without finishing the outlet installation. Had to call back the next day.
Fair price on a whole house surge protector. In and out in 90 minutes.
They cut a hole in my drywall and never patched it. Had to hire someone else to fix it.
No response from owner · 1 month ago
Good work but the estimate took over a week to arrive.
No response from owner · 3 months ago
They cut a hole in my drywall and never patched it. Had to hire someone else to fix it.
Good work but the estimate took over a week to arrive.
Same electrical company, same customers. The only difference is every review gets a timely, thoughtful reply.
Homeowners searching for an electrician are already nervous. Electrical work is expensive, invisible inside walls, and dangerous if done wrong. Before calling anyone, most people read Google reviews to figure out which company they can trust with their home's wiring.
When your profile shows unanswered complaints about unfinished work or surprise charges, prospective customers move on. A thoughtful reply shows you take responsibility and care about the outcome, which is exactly what someone hiring an electrician wants to see.
In our analysis of 3,844 Google Business Profiles across 13 U.S. cities, the median electrician business has 122 reviews at 4.88 stars. Active profiles with consistent responses typically see 2 to 3 times more customer actions, calls, direction requests, and website clicks, than profiles that have gone silent. Read the full report →
*Based on recent surveys of consumer review behavior in local services.
Spend 15 to 20 minutes connecting your Google Business Profile and answering a few questions about your services, team, and tone.
On business days, our team monitors your reviews and sends real, human responses the same day, with most replies going out within 2 hours.
Once a month you receive a short summary of new reviews, response times, and how your overall rating is trending.
"They left a hole in my wall and never came back."
We acknowledge the problem, confirm that your team takes responsibility for the work area, and invite the customer to call so you can arrange the repair.
"The estimate took forever to get."
We apologize for the delay, explain that you value timely communication, and ask them to reach out if they still need help with the project.
"Honest, fast, and priced fairly. Will use again."
We thank them for each specific thing they mentioned and let them know you appreciate the trust.
"I'd see a bad review pop up on my phone between calls and just sit on it for a week because I didn't know how to answer without sounding defensive. That whole loop is gone now."
Tony M., Electrical Contractor, Phoenix AZ
During setup, you share a few examples of how you talk to customers and any phrases you want us to use or avoid. We write your first few replies for approval and build a tone guide from there. Every writer on your account follows that guide.
Spend 15 to 20 minutes on setup once. After that, our team replies to every Google review for your electrical business the same business day for $200/month.
Start for $200/mo → Book a call first →