Homeowners vet cleaning services on Google before booking. 88% trust businesses that respond. We handle every review same day.
They deep cleaned our house before we moved in. Every corner, every baseboard. It looked brand new.
Missed the bathrooms entirely on the first visit. Had to call them back.
Consistent, reliable, and they always lock up when they leave. Hard to find that level of trust.
Found items moved around and one of my rings was missing after the clean. Very unsettling.
No response from owner · 2 weeks ago
Good cleaning but they showed up an hour late with no heads up.
No response from owner · 5 weeks ago
Found items moved around and one of my rings was missing after the clean. Very unsettling.
Good cleaning but they showed up an hour late with no heads up.
Same cleaning company, same customers. The only difference is every review gets a timely, thoughtful reply.
Hiring a cleaning service means giving strangers keys to your home. That takes trust, and trust starts with Google reviews. Before booking, most people read reviews looking for signs of reliability, honesty, and whether the company handles problems well when they come up.
The cleaning industry also faces a credibility challenge. There are a lot of options and it is hard to tell them apart. When your profile shows thoughtful replies to every review, it signals that a real person runs the business and stands behind the work.
In our analysis of 3,844 Google Business Profiles across 13 U.S. cities, the median cleaning service business has 212 reviews at 4.85 stars. Active profiles with consistent responses typically see 2 to 3 times more customer actions, calls, direction requests, and website clicks, than profiles that have gone silent. Read the full report →
*Based on recent surveys of consumer review behavior in local services.
Spend 15 to 20 minutes connecting your Google Business Profile and answering a few questions about your services, team, and tone.
On business days, our team monitors your reviews and sends real, human responses the same day, with most replies going out within 2 hours.
Once a month you receive a short summary of new reviews, response times, and how your overall rating is trending.
"They missed entire rooms on the first visit."
We acknowledge the failure, confirm that thorough cleaning is your standard, and explain that you addressed it with the team. We invite them to call if they'd like a complimentary reclean.
"Something went missing after the cleaning."
We take it seriously without being defensive, explain that you have a policy for handling these situations, and ask them to call the owner directly so you can investigate immediately.
"Same team every two weeks. House always looks amazing."
We thank them for the loyalty, highlight the consistency they mentioned, and let them know the crew appreciates being trusted with their home.
"We get the occasional accusation review and my instinct is always to argue back. ReplyProof writes the version I wish I'd written before hitting send. That alone has saved me from myself a few times."
Maria V., Cleaning Service, Tampa FL
During setup, you tell us how you communicate with clients. We write your first few replies for approval and build a tone guide from that. Every writer on your account follows the guide so replies sound like they came from your team.
Spend 15 to 20 minutes on setup once. After that, our team replies to every Google review for your cleaning business the same business day for $200/month.
Start for $200/mo → Book a call first →